Renting with Us

We’ve streamlined the rental process for you; no counter, no lines, easy pick-up/ drop-off at Walla Walla Regional Airport or at your location.

BOOKING


Book on our website.  Visit the How to Book page for information about the steps for making a reservation.

Reservation confirmation requires complete and accurate information & payment. Upon confirmation, W/2 Rentals ensures the vehicle you chose is yours and will be there when you need it.

Confirmation will come to the email you provided when you set-up your account.

PICK-UP


A representative from W/2 Rentals will meet you at the location you selected. This is included in the rental summary. Our vehicles are located at the Walla Walla Regional Airport at the Port of Walla Walla.

When you pick-up, we’ll check driver’s license to make sure it’s you, go over some vehicle features, hand you some keys and you’re on your way!

(Note: As it is Washington State Law, W/2 Rentals also requires Renter and Drivers carry a proof of insurance card or copy of their auto insurance policy.)

RETURN


Return the vehicle to the location you selected in the rental summary. If you have selected a custom drop-off location where there is no key drop box, a representative from W/2 Rentals will greet you. In other instances like the Walla Walla Regional Airport, a key drop will be available (return box on the left through the first glass sliding-doors at Departures).

If W/2 Rentals designated reserved parking spot is occupied, please park the vehicle in a safe spot in the Walla Walla Regional Airport parking lot.

Make sure you have all your belongings.

Check that the vehicle is clean.

In the event you’ve had an accident, incurred damage or you feel the vehicle may need some extra cleaning because of an unforeseen mishap, it’s always helpful to fill-out an “accident form” (found in the glove box) and drop it with keys or review with W/2 Rentals representative.

If you are not met by a W/2 Rentals representative when you return the vehicle, please text or call (509)  301-9140 or (509) 301-9658. Thanks!

THINGS TO KNOW


Do I need to fill up the fuel before I return the vehicle?
No, you do not.

Your Rental will come with full tank of Diesel fuel.

We know it can be a nuisance to rush to fill the tank before returning a rental vehicle, we also don’t see the benefit to charging you an arm and a leg for not re-filling so please DO NOT feel obligated to fill before returning. There is no additional cost to you for using the diesel in the tank. This is our policy, we hope it’s helpful.

Is a credit card required?
Yes, all reservations are made with a major credit card. We do not accept cash.

Do you have a mileage limit?
Mileage of the Rental Vehicle at the time of pickup is listed in the Rental Summary. You may drive the Vehicle 200 miles per rental day without any additional charge. Any miles over this limit are subject to an excess mileage surcharge of $0 .50 per mile. If you share your use/travel plans with us in advance and the your trip may potentially incur additional miles, we’ll be flexible with this policy. Any exceptions made to this policy must be provided to you in writing (or email) from W/2 Rentals representative.

NO SMOKING allowed in the vehicle.
A smoking fee will be assessed if the Vehicle smells like smoke when returned. Smoking or vaping in the Vehicle is prohibited. You will be charged our actual cost of deodorizing the Vehicle, plus an administrative fee.

No PETS allowed in vehicle.
Unlike the smoking policy but a bit like the mileage policy if you let us know your plans in advance we may be flexible with this policy. However, just like the mileage policy written authorization is given by a W/2 Rentals representative before your reservation pick-up date, and when provided, any exception will be verified at pick-up. Any instance where and exception is provided a cleaning fee may be charged. If you ignore this policy and do not have written authorization a cleaning fee and administrative fee will be charged to you.

Will my auto policy provide coverage?
Most personal/business auto insurance policies and most most major credit cards cover rental cars/vans. If you are uncertain, we recommend that you check your insurance policy with your insurance agent or broker. See more about this in the Insurance section below.

We do not underwrite insurance. We do provide you with easy access to purchasing an Allianz Collision Damage Waiver (CDW) policy, similar to what other agencies offer. If you are interested in this, visit our Rental Car Damage Protector page.

How old do I need to be to rent a vehicle?
You must be at least 25 years of age. Also you must have held a valid license for minimum 1 year to rent from W/2 Rentals.

What proof of identification (ID) / documentation do I need to bring with me when I pick-up and use the vehicle?
A valid driver’s license for Renter and all Driver’s on the reservation. We will verify identity and insurance.

Washington State Law, RCW 46.30.020, proof of insurance is required by drivers, specifically “written proof of financial responsibility for motor vehicle operation.”

TAXES & FEES


In addition to the (8.9%) state sales tax, there is a (5.9%) state rental car tax applied to your vehicle rental total.

We appreciate that there may be multiple drivers for your rental. There’s a $20 one time fee for each additional drivers, this is for our processing of each driver added to a reservation.

The Port of Walla Walla is authorized and required to collect approved fees and taxes for its leaseholders and concessionaires. An Airport Use Fee is added. This fee helps offset our costs for providing Walla Walla Regional Airport Service.

Custom Pick-up and Return locations there is a $20 one time fee for each custom selection.

$0.50 per mile for miles over 200 per rental day. For example, if you rent the vehicle for 3 days and return it with 700 miles, you will be charged an additional $50.00 ($0.50 x 100 miles over the 600).

Fee for those who decide to ignore our NO SMOKING policy.

Fee for those who ignore our No Pet policy.

CANCELLATION POLICY


We know that travel plans can change. Let us know if they do!

If you cancel or alter your reservation more than 21 days before the scheduled Pickup, we will refund you up to a full refund of any pre-paid fees, less a processing charge of [3.0%].

If you cancel or alter your reservation on or between 21 and 15 days before the scheduled Pickup, we will refund you up to 75% of the prepaid Rental, less a processing charge of [3.0%].

If you cancel or alter your reservation on or between 14 and 8 days before the scheduled Pickup, we will refund you up to 50% of the prepaid Rental, less a processing charge of [3.0%].

If you cancel or alter your reservation within 7 days before the scheduled Pickup, we will provide NO REFUND of the prepaid Rental Fees.

INSURANCE


Most personal/business auto insurance policies and most most major credit cards cover rental cars/vans. Check your insurance policy, with your insurance agent or broker and the rental coverage terms in your credit card. Need more information visit our insurance section in our FAQs page. Interested in obtaining a Collision Damage Waiver? While we do not underwrite insurance, we do provide you with easy access to purchasing an Allianz Collision Damage Waiver (CDW) policy. This is similar to what other rental agencies offer. If you are interested, visit our Rental Car Damage Protector page.


We are just like any other rental car company. You’re required to sign a vehicle rental agreement. Our agreement is similar to most you will sign in the State of Washington.

Our vehicle rental agreements are clear. We expect this will help you comply with our policies and further enjoy the use of our fantastic vehicles!

W/2 Rentals Vehicle Rental Agreement